Complete: The Epic scheduled downtime is complete. All workflows are now unlocked. Access has been restored and verified. Should you encounter any issues, please contact the Service Desk at 856.968.7166.
Date: Beginning Monday, September 16, through Sunday, September 22, 2019
Description: In order to minimize the Epic Production downtime, beginning on Monday, September 16, the environment will be put into a transparent lockdown. While this does not impact most workflows, there are a few elements of the environment that cannot be changed during this time, including:
- Creating or editing SmartTools such as SmartLinks, SmartPhrases, QuickActions, and Macros.
- Creating or editing filters in places such as Chart Review or worklists.
- Moving activities to a sidebar or floating window, such as the Notes activity.
- Creating or editing advanced settings in reconciliation or routed charges reports.
- Personalizing Dashboards.
- Adding users to In Basket pools.
The ability to use existing SmartTools, filters, and other functions will not be impacted.
Epic Production Scheduled Downtime
Date: Sunday, September 22, 2019
Planned Duration: 3 a.m. to 6 a.m.
Description: The Epic Production system will be brought down from 3 a.m. to 6 a.m. on Sunday, September 22, to perform the Epic February 2019 version upgrade and necessary content migration. Epic Hyperspace sessions will be disconnected at the start of the downtime, and any information not saved by that time may be lost. Due to the anticipated length of this downtime, Epic Read-Only will be enabled. Instructions can be found here.
At the conclusion of this downtime, all locked down activities will be released.
Impact: Any Epic users on the system at the start of the downtime will automatically be exited from Epic. In addition, interface traffic will be delayed during the downtime, but will queue and transmit at the conclusion of the downtime. It may take up to 15 minutes after the downtime is complete for the backlog of queued interface traffic to clear.
Other Affected Systems: Upstream and downstream interfaced systems will experience delays in traffic during and immediately after the downtime.
For questions please contact the Cooper Service Desk at 856.968.7166.