The past few months of the COVID-19 pandemic have shown us just how important it is to promote a culture of safety. We must continually look for opportunities to adapt and improve our safety measures to protect our patients and ourselves.
The AHRQ Survey on Patient Safety Culture, issued every two years by the ECRI Institute, is a great tool to assess how well we are doing on issues of patient safety as we progress on our journey to become a High Reliability Organization (HRO). Therefore, it is important to have input from all of our clinical, patient-facing employees. By completing this anonymous survey, you will help us improve patient safety at Cooper.
Employee feedback from the 2018 survey resulted in a number of positive organizational changes, such as:
- New equipment to enhance the delivery of safe care, including barcode scanners, printers, and EPIC technology.
- Ongoing reevaluation of safety processes related to handoffs and transitions.
- Ability for employees to feel comfortable sharing their concerns about Cooper’s culture of safety.
On August 10, 2020, Cooper employees will receive an email with the survey. Employees who work in clinical and patient-facing roles should use one of the two links provided to access the survey most relevant to your primary work location (i.e., hospital vs. ambulatory office).