During National Health Care Quality Week – October 18 to 24, 2020 – Cooper recognizes our health care quality professionals and their role in ensuring that our patients receive excellent care. Our quality professionals work to enhance care delivery, optimize value, and improve outcomes by leading activities in the following core quality functions:
- Regulatory and accreditation
- Quality review and accountability
- Population health and care transitions
- Clinical documentation improvement
- Patient safety
- Performance improvement
- Process improvement
- Health data analytics
Cooper’s quality improvement model is nurse-led and supports every institute, service line, and department. The goal is to:
- Improve population health through better outcomes, implementing evidence-based practice, core measure compliance, and reducing readmissions by utilizing preferred partners.
- Reduce cost of care by trending length of stay, infection, falls, and readmission rates through surveillance and sharing missed opportunities.
- Enhance patient experience through patient and environmental rounding.
- Enhance staff work experience by improving daily workflow, optimizing Epic documentation, standardizing processes, providing feedback, data transparency, and dashboard trending.
By collecting and measuring data, our quality team is able to determine how Cooper is performing and how we can continue to improve.