{"id":62,"date":"2016-03-23T19:26:33","date_gmt":"2016-03-23T19:26:33","guid":{"rendered":"http:\/\/ws05\/blogportal\/enews\/?p=42"},"modified":"2016-03-23T19:26:33","modified_gmt":"2016-03-23T19:26:33","slug":"standards-of-the-month-march-april-may","status":"publish","type":"post","link":"https:\/\/blogs.cooperhealth.org\/ctd\/2016\/03\/standards-of-the-month-march-april-may\/","title":{"rendered":"Standards of the Month (March, April, May)"},"content":{"rendered":"<p><strong>March<\/strong> \u2013\u00a0Use the power of &#8220;thank you.&#8221; Patients have many choices for their health care. Part of creating a great experience for patients is making them feel special and appreciated. Therefore, physicians are encouraged to\u00a0thank their patients often. It shows you appreciate them by simply saying: \u201cThank you for choosing Cooper\u201d\u00a0or\u00a0\u201cThank you for your patience\u201d\u00a0or \u201cThanks for the opportunity to care for you.\u201d\u00a0See this\u00a0article from Medical Economics regarding the \u201csecret sauce\u201d in patient experience:\u00a0<a href=\"http:\/\/medicaleconomics.modernmedicine.com\/medical-economics\/news\/last-words-you-should-say-any-patient\">medicaleconomics.com<\/a><\/p>\n<p><strong>April<\/strong> \u2013\u00a0Take a seat. When feasible, it is suggested that the practitioner sit down with the patient and their family. Eye-level contact communications\u00a0are\u00a0received the best and\u00a0will improve\u00a0your patient&#8217;s comfort level.<\/p>\n<p><strong>May<\/strong> \u2013 The right words matter.\u00a0Showing compassion with your words makes an impact. Try phrases\u00a0such as\u00a0\u201cfor your privacy\u201d and\u00a0\u201cI am concerned\u201d and\u00a0\u201cto prevent infection&#8230;&#8221;.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>March \u2013\u00a0Use the power of &#8220;thank you.&#8221; Patients have many choices for their health care. Part of creating a great experience for patients is making&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,12,1],"tags":[],"class_list":["post-62","post","type-post","status-publish","format-standard","hentry","category-news","category-patient-experience","category-uncategorized"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/posts\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/comments?post=62"}],"version-history":[{"count":0,"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/posts\/62\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/media?parent=62"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/categories?post=62"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/tags?post=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}