{"id":679,"date":"2017-06-12T19:14:02","date_gmt":"2017-06-12T19:14:02","guid":{"rendered":"http:\/\/blogs.cooperhealth.org\/ctd\/?p=679"},"modified":"2017-06-12T19:14:02","modified_gmt":"2017-06-12T19:14:02","slug":"interacting-with-surveyors","status":"publish","type":"post","link":"https:\/\/blogs.cooperhealth.org\/ctd\/2017\/06\/interacting-with-surveyors\/","title":{"rendered":"Interacting with Surveyors"},"content":{"rendered":"

Today we \u201cPinPoint\u201d: <\/em><\/strong>Interacting with Surveyors<\/strong><\/p>\n\n\n\n
Are you ready for a Regulatory Survey?<\/strong><\/p>\n

The key to a successful survey is YOU!\u00a0 Be prepared to answer questions and to demonstrate through practice that you follow the policies and procedures of Cooper University Health Care.<\/p>\n

 <\/p>\n

Own Your Area.<\/strong><\/p>\n

You are empowered to make the difference in your work area<\/strong>.<\/p>\n

 <\/p>\n

First Impressions Count.<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Look sharp<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Is your area ready for our guests?<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Welcome the team<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Use your patient relations skills to the fullest<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Exhibit pride in your department\/organization<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Maintain eye contact<\/p>\n

 <\/p>\n

Tips For Talking with Surveyors.<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The most important advice is to answer only the question you are asked<\/strong>.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Expect standard related questions involving patient safety, environmental safety, staffing\u2014quantity and competency, performance improvement, patient rights and infection control.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Think carefully before answering the question and take time to consider what the surveyor is looking for.\u00a0 Ask the surveyor to repeat or restate the question if you don\u2019t understand.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Be honest.\u00a0 If you don\u2019t know the answer, DON\u2019T GUESS!\u00a0 Tell the surveyor how you can get the answer.\u00a0 In most cases you can ask your manager.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Watch<\/strong> your use of words<\/strong> such as \u201cusually\u201d, \u201csupposed to\u201d, and \u201csometimes<\/strong>\u201d which lead the surveyors to question why we do not consistently follow our procedures.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Present material succinctly and clearly.\u00a0 Give specific examples.\u00a0 Don\u2019t make excuses or be defensive.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Know how to quickly find documentation to support your response.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Emphasize teamwork! Don\u2019t allow one person to do all the talking.\u00a0 Do not contradict in front of each other.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Respect the time constraints of the surveyor.\u00a0 Be prepared to hit the highlights.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ask the surveyor his\/her opinion or for suggestions.\u00a0 They have visited many organizations and have seen a lot.<\/p>\n

 <\/p>\n

DO NOT PROVIDE ANY DOCUMENTATION (Policies, Procedures, Guidelines etc) to surveyors.<\/strong><\/p>\n

 <\/p>\n

ALL REQUESTS FOR DOCUMENTATION<\/strong> ARE TO BE SENT TO THE REGULATORY TEAM<\/strong><\/p>\n

 <\/p>\n

June 5, 2017<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Today we \u201cPinPoint\u201d: Interacting with Surveyors Are you ready for a Regulatory Survey? The key to a successful survey is YOU!\u00a0 Be prepared to answer…<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[],"class_list":["post-679","post","type-post","status-publish","format-standard","hentry","category-quality-and-safety"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/posts\/679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/comments?post=679"}],"version-history":[{"count":1,"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/posts\/679\/revisions"}],"predecessor-version":[{"id":680,"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/posts\/679\/revisions\/680"}],"wp:attachment":[{"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/media?parent=679"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/categories?post=679"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.cooperhealth.org\/ctd\/wp-json\/wp\/v2\/tags?post=679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}