{"id":14231,"date":"2026-11-02T15:54:15","date_gmt":"2026-11-02T15:54:15","guid":{"rendered":"https:\/\/blogs.cooperhealth.org\/ehealth\/?p=14231"},"modified":"2026-11-02T15:57:40","modified_gmt":"2026-11-02T15:57:40","slug":"need-medical-care-at-2-a-m-meet-care365","status":"publish","type":"post","link":"https:\/\/blogs.cooperhealth.org\/ehealth\/2026\/11\/02\/need-medical-care-at-2-a-m-meet-care365\/","title":{"rendered":"Need Medical Care at 2 a.m.? Meet Care365"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"721\" height=\"530\" src=\"https:\/\/blogs.cooperhealth.org\/ehealth\/files\/2026\/11\/Screenshot-2026-10-26-123434.png\" alt=\"\" class=\"wp-image-14232\" srcset=\"https:\/\/blogs.cooperhealth.org\/ehealth\/files\/2026\/11\/Screenshot-2026-10-26-123434.png 721w, https:\/\/blogs.cooperhealth.org\/ehealth\/files\/2026\/11\/Screenshot-2026-10-26-123434-300x221.png 300w\" sizes=\"auto, (max-width: 721px) 100vw, 721px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s the middle of the night and your sore throat is getting worse. Or your child wakes up sick on a Sunday morning. Maybe you\u2019re developing symptoms of a urinary tract infection and can\u2019t make it to your doctor\u2019s office.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/blogs.cooperhealth.org\/ehealth\/2026\/11\/02\/need-medical-care-at-2-a-m-meet-care365\/#espanol\">Para leer en Espa\u00f1ol, por favor haga clic aqu\u00ed<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you or someone you love isn\u2019t feeling well, sometimes you need medical care sooner rather than later.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s where <a href=\"https:\/\/www.cooperhealth.org\/cooper-norcross-care365\" target=\"_blank\" rel=\"noopener\">Cooper Norcross Care365<\/a> comes in.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cooper Norcross Health has introduced Care365, a new virtual primary care service that connects patients with Cooper clinicians 24 hours a day, seven days a week, 365 days a year.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether it\u2019s 2 a.m. or 2 p.m., you can receive virtual care for many common, non-emergency illnesses and health concerns from the comfort of your home.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cHealth concerns don\u2019t always happen during regular office hours,\u201d says <a href=\"https:\/\/clinicians.cooperhealth.org\/provider\/jonathan-shulman\/4211581\" target=\"_blank\" rel=\"noopener\">Jonathan Shulman, APN, MSN, FNP-BC<\/a>, Associate Medical Director of Advanced Practice Providers for Cooper Norcross Care365. \u201cCare365 gives patients another way to access medical care when they need it, without having to wait or travel.\u201d&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">When Should You Use Care365?&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Not every illness or health concern requires a trip to the doctor\u2019s office. Many common conditions can be evaluated virtually through a secure video visit, allowing a clinician to assess your symptoms, recommend treatment, and prescribe medication when appropriate.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Care365 may be a good option when:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your primary care provider\u2019s office is closed.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You need timely care for a non-emergency illness.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can\u2019t get an in-person appointment soon enough.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You\u2019re unable to leave home.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You have a new symptom or health concern and aren\u2019t sure what to do next.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What Conditions Can Be Treated?&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Care365 clinicians can evaluate and treat a variety of everyday health concerns, including:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cold and flu symptoms&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Coughs and sore throats&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sinus infections&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Urinary tract infections (UTIs)&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pink eye&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Allergies&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rashes and minor skin conditions&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nausea, diarrhea, and constipation&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Routine primary care questions and concerns&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Medication questions and follow-up care&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New or ongoing health concerns&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Guidance on managing chronic medical conditions&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Other common, non-emergency illnesses&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cMany everyday health concerns can be addressed effectively through virtual care,\u201d says Shulman. \u201cWe can talk with patients about their symptoms, determine an appropriate treatment plan, and help coordinate additional testing or an in-person visit if needed.\u201d&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How Does Care365 Work?&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Accessing Care365 is as easy as 1, 2, 3, and you don\u2019t have to be an existing Cooper patient to use the service.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1:<\/strong> <a href=\"https:\/\/my.cooperhealth.org\/mychart\/openscheduling?specialty=9&amp;hidespecialtysection=1&amp;selRfvId=3116156\" target=\"_blank\" rel=\"noopener\">Request a telehealth appointment online<\/a>. Appointments can be scheduled anytime, day or night.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 2:<\/strong> Connect with a Cooper clinician. Discuss your symptoms and concerns during your secure video visit. Your clinician will recommend treatment, provide guidance, and prescribe medication when medically appropriate.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3:<\/strong> Stay connected. Information from your visit becomes part of your Cooper medical record, helping your Cooper care team stay informed and coordinate follow-up when needed.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unlike a standalone virtual care service, Care365 is connected to the broader Cooper Norcross Health system. That means existing Cooper patients benefit from having their virtual visit documented in the same medical record used by their Cooper clinicians.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cContinuity of care is an important part of what makes this service valuable,\u201d Shulman says. \u201cIf a patient needs follow-up care, additional testing, or a specialist, we can help connect them with the appropriate resources within Cooper.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Care365 also makes it easier to connect with a primary care clinician at Cooper Norcross Health. If you don\u2019t have a primary care provider, we can help you find one for your ongoing health needs.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">When Is an In-Person Visit Necessary?&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">While virtual care is convenient, it isn\u2019t appropriate for every medical concern.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some conditions require a physical examination, laboratory testing, imaging, or treatment that cannot be provided through a video visit. If your condition requires additional evaluation, your Care365 clinician can help guide you to the appropriate level of care.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For a medical emergency, call 911 or go to the nearest emergency department. Emergency warning signs include chest pain, difficulty breathing, sudden weakness or numbness, confusion, uncontrolled bleeding, or a serious head injury.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s also important to know that Care365 clinicians cannot prescribe certain controlled or specialty medications.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Convenient Care That Fits Your Schedule&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cooper Norcross Care365 makes it easy to receive convenient care for common, non-emergency illnesses and health concerns from a Cooper clinician, anytime, day or night.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you\u2019re feeling sick after hours, are away from home, or simply unable to make it to a doctor\u2019s office, Care365 makes it easier to get medical guidance on your schedule.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To learn more about Care365, <a href=\"https:\/\/www.cooperhealth.org\/cooper-norcross-care365\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/p>\n\n\n<p><a name=\"espanol\"><\/a><\/p>\n\n\n<h2 class=\"wp-block-heading\">\u00bfNecesitas atenci\u00f3n m\u00e9dica a las 2 a. m.? Conoce Care365<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tal vez est\u00e9 presentando s\u00edntomas de una infecci\u00f3n del tracto urinario y no pueda acudir al consultorio de su m\u00e9dico.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando usted o un ser querido no se sienten bien, a veces es necesario recibir atenci\u00f3n m\u00e9dica lo antes posible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ah\u00ed es donde entra en juego <a href=\"https:\/\/www.cooperhealth.org\/cooper-norcross-care365\" target=\"_blank\" rel=\"noopener\">Cooper Norcross Care365<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cooper Norcross Health ha lanzado Care365, un nuevo servicio de atenci\u00f3n primaria virtual que conecta a los pacientes con los profesionales cl\u00ednicos de Cooper las 24 horas del d\u00eda, los siete d\u00edas de la semana, los 365 d\u00edas del a\u00f1o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ya sean las 2 de la madrugada o las 2 de la tarde, puede recibir atenci\u00f3n virtual para muchas enfermedades y problemas de salud comunes \u2014que no constituyen una emergencia\u2014 desde la comodidad de su hogar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;Los problemas de salud no siempre surgen durante el horario de atenci\u00f3n habitual,&#8221; afirma <a href=\"https:\/\/clinicians.cooperhealth.org\/provider\/jonathan-shulman\/4211581\" target=\"_blank\" rel=\"noopener\">Jonathan Shulman, APN, MSN, FNP-BC<\/a>, director m\u00e9dico asociado de proveedores de pr\u00e1ctica avanzada en Cooper Norcross Care365. &#8220;Care365 ofrece a los pacientes otra forma de acceder a atenci\u00f3n m\u00e9dica cuando la necesitan, sin tener que esperar ni desplazarse.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfCu\u00e1ndo deber\u00edas utilizar Care365?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No todas las enfermedades o problemas de salud requieren una visita al consultorio m\u00e9dico. Muchas afecciones comunes pueden evaluarse de forma virtual mediante una consulta por video segura, lo que permite a un profesional de la salud valorar sus s\u00edntomas, recomendar un tratamiento y recetar medicamentos cuando sea necesario.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Care365 puede ser una buena opci\u00f3n cuando:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El consultorio de su m\u00e9dico de atenci\u00f3n primaria est\u00e1 cerrado.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Necesita atenci\u00f3n oportuna para una enfermedad que no constituye una emergencia.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No puede conseguir una cita presencial con la rapidez necesaria.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No puede salir de casa.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Presenta un s\u00edntoma o problema de salud nuevo y no sabe qu\u00e9 pasos seguir.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfQu\u00e9 afecciones se pueden tratar?&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Los profesionales cl\u00ednicos de Care365 pueden evaluar y tratar una variedad de problemas de salud cotidianos, que incluyen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00edntomas de resfriado y gripe<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tos y dolor de garganta<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Infecciones de los senos paranasales (sinusitis)<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Infecciones del tracto urinario (UTIs)&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conjuntivitis<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Alergias<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Erupciones cut\u00e1neas y afecciones leves de la piel<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00e1useas, diarrea y estre\u00f1imiento<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consultas e inquietudes sobre atenci\u00f3n primaria de rutina<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Preguntas sobre medicamentos y atenci\u00f3n de seguimiento<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Problemas de salud nuevos o persistentes<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orientaci\u00f3n sobre el manejo de afecciones m\u00e9dicas cr\u00f3nicas<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Otras enfermedades comunes que no constituyen una emergencia&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;Muchos problemas de salud cotidianos pueden abordarse de manera eficaz mediante la atenci\u00f3n virtual,&#8221; afirma Shulman. &#8220;Podemos hablar con los pacientes sobre sus s\u00edntomas, determinar un plan de tratamiento adecuado y ayudar a coordinar pruebas adicionales o una visita presencial, si fuera necesario.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfC\u00f3mo funciona Care365?&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Acceder a Care365 es tan sencillo como contar hasta tres, y no es necesario ser paciente de Cooper para utilizar el servicio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Paso 1<\/strong>: <a href=\"https:\/\/my.cooperhealth.org\/mychart\/openscheduling?specialty=9&amp;hidespecialtysection=1&amp;selRfvId=3116156\">Solicite una cita de telesalud en l\u00ednea<\/a>. Puede programar su cita en cualquier momento, de d\u00eda o de noche.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Paso 2<\/strong>: Con\u00e9ctese con un profesional de la salud de Cooper. Hable sobre sus s\u00edntomas e inquietudes durante una videoconsulta segura. El profesional le recomendar\u00e1 un tratamiento, le ofrecer\u00e1 orientaci\u00f3n y, si es m\u00e9dicamente apropiado, le recetar\u00e1 medicamentos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Paso 3: Mant\u00e9ngase conectado. La informaci\u00f3n de su consulta se incorpora a su historia cl\u00ednica en Cooper, lo que permite que su equipo de atenci\u00f3n m\u00e9dica est\u00e9 bien informado y pueda coordinar el seguimiento necesario.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A diferencia de otros servicios de atenci\u00f3n virtual independientes, Care365 est\u00e1 integrado en el sistema de salud m\u00e1s amplio de Cooper Norcross Health. Esto significa que, en el caso de los pacientes que ya se atienden en Cooper, su consulta virtual queda registrada en la misma historia cl\u00ednica que utilizan sus profesionales de la salud en Cooper.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;La continuidad de la atenci\u00f3n es un aspecto fundamental que aporta valor a este servicio,&#8221; se\u00f1ala Shulman. &#8220;Si un paciente requiere seguimiento, pruebas adicionales o la atenci\u00f3n de un especialista, podemos ayudarle a acceder a los recursos adecuados dentro de Cooper.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Care365 tambi\u00e9n facilita la conexi\u00f3n con un profesional de atenci\u00f3n primaria en Cooper Norcross Health. Si a\u00fan no cuenta con un proveedor de atenci\u00f3n primaria, podemos ayudarle a encontrar uno para sus necesidades de salud a largo plazo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfCu\u00e1ndo es necesaria una visita presencial?&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si bien la atenci\u00f3n virtual resulta c\u00f3moda, no es adecuada para todos los problemas m\u00e9dicos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Algunas afecciones requieren un examen f\u00edsico, an\u00e1lisis de laboratorio, pruebas de diagn\u00f3stico por imagen o tratamientos que no pueden realizarse a trav\u00e9s de una videoconsulta. Si su estado de salud requiere una evaluaci\u00f3n adicional, el profesional de Care365 podr\u00e1 orientarle sobre el nivel de atenci\u00f3n m\u00e1s adecuado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En caso de emergencia m\u00e9dica, llame al 911 o acuda al servicio de urgencias m\u00e1s cercano. Entre los signos de advertencia de una emergencia se incluyen: dolor en el pecho, dificultad para respirar, debilidad o entumecimiento repentinos, confusi\u00f3n, sangrado incontrolable o una lesi\u00f3n grave en la cabeza.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Asimismo, es importante tener en cuenta que los profesionales de Care365 no pueden recetar determinados medicamentos controlados o especializados.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Atenci\u00f3n c\u00f3moda que se adapta a tu horario<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cooper Norcross Care365 le permite recibir atenci\u00f3n m\u00e9dica de manera sencilla y c\u00f3moda para enfermedades comunes y problemas de salud que no constituyen una emergencia, a trav\u00e9s de un profesional de la salud de Cooper, en cualquier momento, de d\u00eda o de noche.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ya sea que se sienta mal fuera del horario de atenci\u00f3n, est\u00e9 lejos de casa o simplemente no pueda acudir al consultorio m\u00e9dico, Care365 le facilita obtener orientaci\u00f3n m\u00e9dica seg\u00fan su propia disponibilidad.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para obtener m\u00e1s informaci\u00f3n sobre Care365, <a href=\"https:\/\/www.cooperhealth.org\/cooper-norcross-care365\">haga clic aqu\u00ed<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s the middle of the night and your sore throat is getting worse. Or your child wakes up sick on a Sunday morning. Maybe you\u2019re developing\u2026<\/p>\n","protected":false},"author":48,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-14231","post","type-post","status-publish","format-standard","hentry","category-ehealth-connection"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Need Medical Care at 2 a.m.? 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