{"id":11126,"date":"2020-07-28T09:00:37","date_gmt":"2020-07-28T13:00:37","guid":{"rendered":"https:\/\/blogs.cooperhealth.org\/news\/?p=11126"},"modified":"2020-07-27T16:52:00","modified_gmt":"2020-07-27T20:52:00","slug":"cooper-university-health-care-adopts-nuance-dragon-ambient-experience-to-transform-physician-patient-encounters","status":"publish","type":"post","link":"https:\/\/blogs.cooperhealth.org\/news\/2020\/07\/cooper-university-health-care-adopts-nuance-dragon-ambient-experience-to-transform-physician-patient-encounters\/","title":{"rendered":"Cooper University Health Care Adopts Nuance Dragon Ambient eXperience to Transform Physician-Patient Encounters"},"content":{"rendered":"

\"\"The adoption of Nuance ambient clinical intelligence solution builds on Cooper\u2019s Dragon Medical One experience to alleviate physician burnout while improving documentation quality and patient care<\/em><\/h2>\n

BURLINGTON, MA, and CAMDEN, NJ, July 28, 2020<\/strong> \u2013 Nuance Communications, Inc.<\/a> (NASDAQ: NUAN) today announced that Cooper University Health Care<\/a> is adopting the Nuance\u00ae Dragon Ambient eXperience<\/a>™ (DAX™) ambient clinical intelligence (ACI) solution to transform physician-patient encounters, reduce physicians\u2019 administrative tasks, advance patient care with real-time knowledge automation, and enhance documentation in the electronic health record (EHR) system. The Nuance DAX™ solution revolutionizes the physician-patient experience by securely capturing and contextualizing physician-patient conversations and powering both virtual and in-person exams with clinical documentation that writes itself.™<\/p>\n

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Cooper University Health Care will first introduce Nuance DAX at its Voorhees and Cherry Hill ambulatory centers for in-person patient visits. The Nuance DAX solution expands upon the proven power of Nuance Dragon\u00ae Medical One, already relied upon by Cooper.\u00a0 Additionally, Cooper will use the Nuance virtual assistant capabilities through Epic mobile apps as well as the cloud-based Nuance PowerScribe 360 radiology reporting platform.<\/p>\n

\u201cAs the leading academic health system in South Jersey, we empower our physicians with cutting-edge technology to enable them to make the most of their time with their patients and deliver the highest quality care. The Nuance DAX solution is another innovative technology that will allow our physicians to worry less about administrative tasks and use more of their time doing what they love \u2013 caring for patients,\u201d said Anthony J. Mazzarelli, MD, JC, MBE, Co-President and CEO of Cooper University Health Care.<\/p>\n

\u201cCooper University Health Care is prioritizing patient care and physician satisfaction through innovative technology. Without any technology barriers, physicians have more focus and greater connections with patients,\u201d said Diana Nole, Executive Vice President and General Manager of Nuance Healthcare. \u201cBy putting the patient front and center and capturing all relevant clinical information, the result is high-quality patient care and appropriate reimbursement. Leveraging AI technology that addresses physician exhaustion and burnout from administrative tasks also overcomes the challenges associated with legacy physical scribe solutions that require another person in the exam room, is very expensive, has high turnover rates, and is not feasible during the pandemic.\u201d<\/p>\n

\u201cFor over eight years, we\u2019ve been working with Nuance to deliver innovative solutions that allow our physicians to meet and exceed patient expectations when it comes to care. By capturing every word of the physician-patient encounter and automatically generating the clinical note, the Nuance DAX solution frees physicians to focus more on interacting with their patient rather than documentation, which improves the overall experience for both patient and physician,\u201d said Snehal V. Gandhi, MD, Medical Director, Division of Hospital Medicine, Department of Medicine and VP of Medical Informatics & Care Delivery Innovation, Cooper University Health Care.<\/p>\n

\u201cWe are also seeking ways to reduce burnout of our physicians and improving their experience for our patients utilizing the latest and greatest technology,\u201d said Dustin Hufford, Senior Vice President and Chief Information Officer of Cooper University Health Care. <\/strong>\u201cNuance has developed a unique solution to a problem that\u2019s persisted for a long time, which is the need to document intricate details of an office visit.\u201d<\/p>\n

Innovated by Nuance and Microsoft, the Nuance DAX solution is built on decades of healthcare experience, in-depth research investments in conversational AI, and backed by secure Microsoft Azure cloud services. Nuance DAX extends the proven power of Nuance Dragon\u00ae Medical, already trusted by over 550,000 physicians globally, with the latest AI-powered advancements to create a fully voice-enabled and ambient exam room environment.<\/p>\n

Available for a growing range of medical specialties, the Nuance DAX ambient solution includes:<\/p>\n