{"id":13566,"date":"2021-04-13T17:17:14","date_gmt":"2021-04-13T21:17:14","guid":{"rendered":"https:\/\/blogs.cooperhealth.org\/weeklyrounds\/?p=13566"},"modified":"2021-04-13T17:17:14","modified_gmt":"2021-04-13T21:17:14","slug":"celebrating-our-patient-access-center","status":"publish","type":"post","link":"https:\/\/blogs.cooperhealth.org\/weeklyrounds\/2021\/04\/celebrating-our-patient-access-center\/","title":{"rendered":"Celebrating our Patient Access Center"},"content":{"rendered":"<figure id=\"attachment_11871\" aria-describedby=\"caption-attachment-11871\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11871 size-full\" src=\"https:\/\/blogs.cooperhealth.org\/news\/files\/2021\/04\/IMG_1593.jpg\" alt=\"\" width=\"1024\" height=\"768\" \/><figcaption id=\"caption-attachment-11871\" class=\"wp-caption-text\">Ashley Llaguno, Rogelis Velez, Carla Truell AVP, Tracy Khalid, Gabe Suckey and Adeola Oduwole.<\/figcaption><\/figure>\n<p>Last week, the Patient Access Center at Cooper celebrated National Patient Access Week 2021. The Patient Access Center is a fast-paced call center with a very talented team of patient navigators.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-11873 size-medium\" src=\"https:\/\/blogs.cooperhealth.org\/news\/files\/2021\/04\/IMG_1595-146x300.jpg\" alt=\"\" width=\"146\" height=\"300\" \/>A patient navigator is proactive in serving patients. &#8220;Our patient navigators provide a single and centralized point of patient access to physician and radiology services across multiple disciplines. Our navigators are tech-savvy, service-oriented, communicate effectively, and have excellent Cooper Core Values,&#8221; said Gabriel Suckey, Manager of our Patient Access Center. &#8220;We register patients, schedule appointments, update and verify insurance, route patient messages to the correct office pools, answer any patient questions within our scope and provide an overall stellar patient experience for both new and established Cooper patients!&#8221;<\/p>\n<p>This week, the PAC was decorated with balloons and provided daily tokens of thanks, such as flowers, fresh fruit, goodie bags, and ice cream, for everything our team does for our patients and each other on a daily basis!<\/p>\n<figure id=\"attachment_11872\" aria-describedby=\"caption-attachment-11872\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11872 size-full\" src=\"https:\/\/blogs.cooperhealth.org\/news\/files\/2021\/04\/IMG_1594.jpg\" alt=\"\" width=\"1024\" height=\"768\" \/><figcaption id=\"caption-attachment-11872\" class=\"wp-caption-text\">Tracy Khalid, Ashley Llaguno, Sandra Stappen, Patrice Mitchell and Gabe Suckey.<\/figcaption><\/figure>\n<figure id=\"attachment_11864\" aria-describedby=\"caption-attachment-11864\" style=\"width: 674px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11864 size-full\" src=\"https:\/\/blogs.cooperhealth.org\/news\/files\/2021\/04\/Flowers-on-a-Monday-Ashley-Llaguno-Tracy-Khalid-Gabe-Suckey-and-Patrice-Mitchell.jpg\" alt=\"\" width=\"674\" height=\"899\" \/><figcaption id=\"caption-attachment-11864\" class=\"wp-caption-text\">Flowers on a Monday: Ashley Llaguno, Tracy Khalid, Gabe Suckey, and Patrice Mitchell.<\/figcaption><\/figure>\n<figure id=\"attachment_11863\" aria-describedby=\"caption-attachment-11863\" style=\"width: 354px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11863 size-full\" src=\"https:\/\/blogs.cooperhealth.org\/news\/files\/2021\/04\/Carla-Truell-AVP-Kamari-Vilches-and-Gabe-Suckey.jpg\" alt=\"\" width=\"354\" height=\"269\" \/><figcaption id=\"caption-attachment-11863\" class=\"wp-caption-text\">Carla Truell AVP, Kamari Vilches, and Gabe Suckey.<\/figcaption><\/figure>\n<figure id=\"attachment_11866\" aria-describedby=\"caption-attachment-11866\" style=\"width: 360px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11866 size-full\" src=\"https:\/\/blogs.cooperhealth.org\/news\/files\/2021\/04\/Fresh-fruit-Cart-Tuesday-Tracy-Khalid-Ashley-Llaguno-and-Gabe-Suckey.jpg\" alt=\"\" width=\"360\" height=\"480\" \/><figcaption id=\"caption-attachment-11866\" class=\"wp-caption-text\">Fresh fruit Cart Tuesday &#8211; Tracy Khalid, Ashley Llaguno and Gabe Suckey.<\/figcaption><\/figure>\n<figure id=\"attachment_11867\" aria-describedby=\"caption-attachment-11867\" style=\"width: 425px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11867 size-full\" src=\"https:\/\/blogs.cooperhealth.org\/news\/files\/2021\/04\/Goodie-Bags-Wednesday-Ashley-Llaguno-Patrice-Mitchell-and-Gabe-Suckey.png\" alt=\"\" width=\"425\" height=\"349\" \/><figcaption id=\"caption-attachment-11867\" class=\"wp-caption-text\">Goodie Bags Wednesday &#8211; Ashley Llaguno, Patrice Mitchell and Gabe Suckey<\/figcaption><\/figure>\n<figure id=\"attachment_11868\" aria-describedby=\"caption-attachment-11868\" style=\"width: 379px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11868 size-full\" src=\"https:\/\/blogs.cooperhealth.org\/news\/files\/2021\/04\/Goodie-bags-Wednesday-Thanks-for-being-EXTRA-special.png\" alt=\"\" width=\"379\" height=\"661\" \/><figcaption id=\"caption-attachment-11868\" class=\"wp-caption-text\">Goodie bags Wednesday- Thanks for being EXTRA special.<\/figcaption><\/figure>\n<figure id=\"attachment_11869\" aria-describedby=\"caption-attachment-11869\" style=\"width: 373px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11869 size-full\" src=\"https:\/\/blogs.cooperhealth.org\/news\/files\/2021\/04\/Goodie-bags-Wednesday-Thanks-for-going-the-EXTRA-mile.png\" alt=\"\" width=\"373\" height=\"609\" \/><figcaption id=\"caption-attachment-11869\" class=\"wp-caption-text\">Goodie bags Wednesday- Thanks for going the EXTRA mile.<\/figcaption><\/figure>\n<figure id=\"attachment_11870\" aria-describedby=\"caption-attachment-11870\" style=\"width: 184px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11870 size-full\" src=\"https:\/\/blogs.cooperhealth.org\/news\/files\/2021\/04\/Sara-Hanna-and-Carla-Truell.png\" alt=\"\" width=\"184\" height=\"351\" \/><figcaption id=\"caption-attachment-11870\" class=\"wp-caption-text\">Sara Hanna and Carla Truell<\/figcaption><\/figure>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11865\" src=\"https:\/\/blogs.cooperhealth.org\/news\/files\/2021\/04\/flowers.jpg\" alt=\"\" width=\"668\" height=\"325\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11874\" src=\"https:\/\/blogs.cooperhealth.org\/news\/files\/2021\/04\/IMG_1596.jpg\" alt=\"\" width=\"1024\" height=\"497\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last week, the Patient Access Center at Cooper celebrated National Patient Access Week 2021. The Patient Access Center is a fast-paced call center with a very\u2026<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[],"class_list":["post-13566","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Celebrating our Patient Access Center - Weekly Rounds<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Celebrating our Patient Access Center - Weekly Rounds\" \/>\n<meta property=\"og:description\" content=\"Last week, the Patient Access Center at Cooper celebrated National Patient Access Week 2021. 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