{"id":13690,"date":"2021-05-04T14:02:49","date_gmt":"2021-05-04T18:02:49","guid":{"rendered":"https:\/\/blogs.cooperhealth.org\/weeklyrounds\/?p=13690"},"modified":"2021-05-04T14:13:07","modified_gmt":"2021-05-04T18:13:07","slug":"new-interpreter-service-provider-voyce","status":"publish","type":"post","link":"https:\/\/blogs.cooperhealth.org\/weeklyrounds\/2021\/05\/new-interpreter-service-provider-voyce\/","title":{"rendered":"New Interpreter Service Provider: Voyce"},"content":{"rendered":"<p>On Saturday, May 1, 2021, Cooper began working with a new interpretation service provider \u2013 Voyce. Cooper no longer has access to Cyracom for interpretation services. Many Cooper locations received iPads to use Voyce\u2019s Video Remote Interpretation (VRI) service. All Cooper providers and users should now be using either Voyce VRI or Over the Phone Interpretation.<\/p>\n<p><strong>How do I use Voyce?<\/strong><\/p>\n<p>If you have access to a Voyce iPad, simply click on the Voyce app and follow the steps to connect to an interpreter.<\/p>\n<p>If calling Voyce, the phone number to reach an interpreter is\u00a0<strong>856.415.3388<\/strong>. You will need to enter your location\u2019s access code (four-digit cost center). If your location received an iPad, the access code is on the back of the device.<\/p>\n<p>Attached are two reference documents:<\/p>\n<ul>\n<li><a href=\"http:\/\/blogs.cooperhealth.org\/weeklyrounds\/files\/2021\/05\/OPI-Voyce-Tip-Sheet-FINAL.pdf\">Voyce Tip Sheet<\/a><\/li>\n<li><a href=\"http:\/\/blogs.cooperhealth.org\/weeklyrounds\/files\/2021\/05\/Copy-of-Voyce-Site-List-FINAL-System-Distro-043021.xlsx\">Excel document <\/a>with locations and cost centers (organized by non-hospital, hospital and phone-only tabs)<\/li>\n<\/ul>\n<p><strong>Can I use the Voyce app on my mobile phone?<\/strong><\/p>\n<p>Not yet. The mobile app was not included in Phase I of the Voyce deployment, but is being worked on now. At this time, you can call Voyce at <strong>856.415.3388<\/strong> and enter your access code (four-digit cost center) to connect to a Voyce interpreter.<\/p>\n<p><strong>What do we do with our Cyracom equipment?<\/strong><\/p>\n<p>A member of our Linguistics team will be in touch to collect your Cyracom equipment beginning next week (all equipment must be returned to Cyracom or Cooper will be charged).<\/p>\n<p><strong><u>IMPORTANT<\/u><\/strong><strong>:<\/strong> If you DO NOT have any Cyracom equipment, please email <a href=\"mailto:rosado-jinely@cooperhealth.edu\">Jinely Rosado<\/a> to confirm your location does not require a pickup of equipment.<\/p>\n<p><strong>What if we have technical or quality issues with Voyce?<\/strong><\/p>\n<p>If you have either a technical or quality issue, call <strong>Voyce Technical Support <\/strong>at <strong>856.226.0139<\/strong> (available 24\/7).<\/p>\n<p>We are excited to complete this phase of the project and initial implementation. Thank you for your patience and flexibility in making this possible. We apologize to those who were not made aware of the transition that took place over the weekend. Please provide us feedback on the Voyce service.<\/p>\n<p>If you have any questions or concerns, please contact <a href=\"mailto:rosado-jinely@cooperhealth.edu\">Jinely Rosado<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On Saturday, May 1, 2021, Cooper began working with a new interpretation service provider \u2013 Voyce. Cooper no longer has access to Cyracom for interpretation services. Many Cooper locations received iPads to use Voyce\u2019s Video Remote Interpretation (VRI) service. All Cooper providers and users should now be using either Voyce VRI or Over the Phone &#8230; <span class=\"more\"><a class=\"more-link\" href=\"https:\/\/blogs.cooperhealth.org\/weeklyrounds\/2021\/05\/new-interpreter-service-provider-voyce\/\">[Read more&#8230;]<\/a><\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5559,1,5553],"tags":[],"class_list":{"0":"entry","1":"post","2":"publish","3":"author-ddevenney","4":"post-13690","6":"format-standard","7":"category-announcements","8":"category-uncategorized","9":"category-tips-information"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New Interpreter Service Provider: Voyce - Weekly Rounds<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Interpreter Service Provider: Voyce - Weekly Rounds\" \/>\n<meta property=\"og:description\" content=\"On Saturday, May 1, 2021, Cooper began working with a new interpretation service provider \u2013 Voyce. Cooper no longer has access to Cyracom for interpretation services. Many Cooper locations received iPads to use Voyce\u2019s Video Remote Interpretation (VRI) service. All Cooper providers and users should now be using either Voyce VRI or Over the Phone ... 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