{"id":20225,"date":"2024-02-27T16:10:37","date_gmt":"2024-02-27T21:10:37","guid":{"rendered":"https:\/\/blogs.cooperhealth.org\/weeklyrounds\/?p=20225"},"modified":"2024-02-27T16:10:25","modified_gmt":"2024-02-27T21:10:25","slug":"coming-soon-servicenow-portal-updates","status":"publish","type":"post","link":"https:\/\/blogs.cooperhealth.org\/weeklyrounds\/2024\/02\/coming-soon-servicenow-portal-updates\/","title":{"rendered":"Starting Tomorrow: ServiceNow Portal Updates"},"content":{"rendered":"

The ServiceNow<\/a> portal is available for all Cooper team members to submit issues and requests to our Information Technology (IT) team.\u00a0Team members can access this portal by using the shortcut icon on the home screen of any Cooper computer or through \u201cFrequently Used Links\u201d on the Pulse.<\/p>\n

To enhance the site\u2019s user experience and accessibility, the Cooper IT team implemented a number of changes that will go into effect on Wednesday, February 28, 2024<\/strong>.<\/p>\n

1.) The search navigation for service will be located in the top banner.<\/p>\n

Old Page:<\/p>\n

\"\"<\/p>\n

New Page:<\/p>\n

\"\"<\/p>\n

2.) The pages for \u201cRequests and Incidents\u201d and \u201cSearch Requests and Incidents\u201d have been combined into one page called \u201cMy Requests and Incidents<\/strong>.\u201d<\/p>\n

Old Page:<\/p>\n

\"\"<\/p>\n

New Page:<\/p>\n

\"\"<\/p>\n

3.) You will be able to view the description of each icon by simply hovering over it.<\/p>\n

\"\"<\/p>\n

4.) The front page will feature additional icons that link to other websites outside of IT (EARS, Facilities, Epic Training, Tipsheets, etc.), as well as specific services or categories of services. Hovering over the icons will provide more details.<\/p>\n

Old Page:<\/p>\n

\"\"<\/p>\n

New Page:<\/p>\n

\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

The ServiceNow portal is available for all Cooper team members to submit issues and requests to our Information Technology (IT) team.\u00a0Team members can access this portal by using the shortcut icon on the home screen of any Cooper computer or through \u201cFrequently Used Links\u201d on the Pulse. To enhance the site\u2019s user experience and accessibility, … [Read more…]<\/a><\/span><\/p>\n","protected":false},"author":69,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[],"class_list":{"0":"entry","1":"post","2":"publish","3":"author-mlongshore","4":"post-20225","6":"format-standard","7":"category-uncategorized"},"yoast_head":"\nStarting Tomorrow: ServiceNow Portal Updates - Weekly Rounds<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Starting Tomorrow: ServiceNow Portal Updates - Weekly Rounds\" \/>\n<meta property=\"og:description\" content=\"The ServiceNow portal is available for all Cooper team members to submit issues and requests to our Information Technology (IT) team.\u00a0Team members can access this portal by using the shortcut icon on the home screen of any Cooper computer or through \u201cFrequently Used Links\u201d on the Pulse. 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