{"id":24908,"date":"2025-08-26T17:44:13","date_gmt":"2025-08-26T21:44:13","guid":{"rendered":"https:\/\/blogs.cooperhealth.org\/weeklyrounds\/?p=24908"},"modified":"2025-08-26T17:44:13","modified_gmt":"2025-08-26T21:44:13","slug":"service-desk-chat-coming-to-servicenow-portal","status":"publish","type":"post","link":"https:\/\/blogs.cooperhealth.org\/weeklyrounds\/2025\/08\/service-desk-chat-coming-to-servicenow-portal\/","title":{"rendered":"Service Desk Chat Coming to ServiceNow Portal"},"content":{"rendered":"<p>Beginning at noon on Thursday, August 28, 2025, \u00a0real-time chat support will be available through the IT <a href=\"https:\/\/cuhprod.service-now.com\/sp\"><strong>ServiceNow<\/strong><\/a><strong>\u00a0<\/strong>portal, giving you faster, easier access to help when you need it most.<\/p>\n<p>With this new feature, you can connect directly with a live Service Desk agent\u2014no phone call required. The chat is staffed by the same knowledgeable professionals who handle your Service Desk calls, ready to assist you with the same level of expertise and care.<\/p>\n<p>Once on the ServiceNow portal, select the \u201cChat\u201d icon in the lower right corner of the screen. <a href=\"https:\/\/blogs.cooperhealth.org\/weeklyrounds\/files\/2025\/08\/ServiceNow_Service_Portal_Agent_Chat_1755697626.pdf\"><strong>Click here<\/strong><\/a> for more details.<\/p>\n<p><strong>Note:<\/strong> You can access IT help by clicking the \u201cServiceNow Portal\u201d icon located on your Cooper desktop.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Beginning at noon on Thursday, August 28, 2025, \u00a0real-time chat support will be available through the IT ServiceNow\u00a0portal, giving you faster, easier access to help when you need it most. With this new feature, you can connect directly with a live Service Desk agent\u2014no phone call required. The chat is staffed by the same knowledgeable &#8230; <span class=\"more\"><a class=\"more-link\" href=\"https:\/\/blogs.cooperhealth.org\/weeklyrounds\/2025\/08\/service-desk-chat-coming-to-servicenow-portal\/\">[Read more&#8230;]<\/a><\/span><\/p>\n","protected":false},"author":69,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[],"class_list":{"0":"entry","1":"post","2":"publish","3":"author-mlongshore","4":"post-24908","6":"format-standard","7":"category-uncategorized"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Desk Chat Coming to ServiceNow Portal - Weekly Rounds<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Desk Chat Coming to ServiceNow Portal - Weekly Rounds\" \/>\n<meta property=\"og:description\" content=\"Beginning at noon on Thursday, August 28, 2025, \u00a0real-time chat support will be available through the IT ServiceNow\u00a0portal, giving you faster, easier access to help when you need it most. With this new feature, you can connect directly with a live Service Desk agent\u2014no phone call required. The chat is staffed by the same knowledgeable ... 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