As part of Cooper University Health Care\u2019s involvement in the New Jersey High Reliability Organization (HRO) Collaborative, also known as New Jersey STRONG, our goal is to train and educate staff on how to provide the best care to our patients in the safest environment.<\/p>\n
There are six safety behaviors that align with New Jersey STRONG\u2019s name and mission:<\/p>\n
S <\/strong>\u2013 Speak Up for Safety<\/p>\n T<\/strong> \u2013 Think Critically<\/p>\n R<\/strong> \u2013 Reliably Communicate<\/p>\n O<\/strong> \u2013 On Task<\/p>\n N<\/strong> \u2013 No Harm<\/p>\n G<\/strong> \u2013 Got Your Back<\/p>\n Over the next several months, we will educate staff on how to apply these safety tips \u2013 and their associated error prevention tools \u2013 to real life, on-the-job situations.<\/p>\n R = Reliably Communicate:<\/strong><\/p>\n Reliably communicating is all about point-to-point communications. Good communication leads to good teamwork and good decisions, so we want to be rigorous and prudent in how we send and receive information.<\/p>\n What should we do?<\/strong> Ensure that we hear things correctly and understand things accurately.<\/p>\n Why should we do this?<\/strong> To prevent wrong assumptions and misunderstandings that could cause us to make wrong decisions.<\/p>\n There are three error prevention tools for the Reliably Communicate safety behavior that we will discuss during the coming months. We recently covered the SBAR safety tool; the second tool is the Three-Way Repeat-Back and Read-Backs:<\/p>\n That third step in which the sender acknowledges the accuracy of the repeat-back is so important. A bad practice is to say \u201cthat\u2019s right\u201d because right goes with left and there could be confusion at times in terms of procedures involving laterality.<\/p>\n The idea of a repeat-back is bigger and should happen more frequently because it\u2019s not limited to just those two situations when a read-back is required \u2013 it really can be used anytime you are verbally communicating with someone.<\/p>\n If you have questions about this safety tip, please contact the Patient Safety Department at 110-6634 or 856.382.6634.<\/p>\n","protected":false},"excerpt":{"rendered":"\n
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