T<\/strong> \u2013 Think Critically<\/p>\n R<\/strong> \u2013 Reliably Communicate<\/p>\n O<\/strong> \u2013 On Task<\/p>\n N<\/strong> \u2013 No Harm<\/p>\n G<\/strong> \u2013 Got Your Back<\/p>\n The third New Jersey STRONG safety behavior \u2013 Reliably Communicate<\/strong> \u2013 focuses on point-to-point communications. Good communication leads to good teamwork and good decisions, so it\u2019s important to be rigorous and prudent in how we send and receive information.<\/p>\n What should we do?<\/strong> Ensure that we hear and understand things accurately.<\/p>\n Why should we do this?<\/strong> To prevent wrong assumptions and misunderstandings that could cause us to make wrong decisions.<\/p>\n There are three error prevention tools for the Reliably Communicate safety behavior that we will discuss over the coming months:<\/p>\n Clarifying questions probe for understanding and can be asked by the Sender or by the Receiver.<\/p>\n You don\u2019t always have to ask clarifying questions, but you should most certainly ask them in the following situations:<\/p>\n A good way to convey your need for understanding in the interest of patient safety is by saying, \u201clet me ask a clarifying question.\u201d\u00a0 <\/strong>This allows people to be more receptive to your question. Asking the question directly may sound as if you are challenging the person or their knowledge, when in reality you just want to understand the situation.<\/p>\n You may ask a clarifying question to clear up a word or letter that can be confusing. The phonetic alphabet below has been used since 1957 by the military, commercial aviation, and nuclear power to aid in clear communications. You can also request clarification regarding numbers, especially for sound-alike numbers. Make sure to say the number and then say the digits to avoid confusion with the sound-alike numbers.<\/p>\n\n
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Studies have shown that the probability of making a wrong assumption is reduced <\/strong>2\u00bd times when you ask clarifying questions.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"