September- Connect with the Patient
October- Incorporate the EMR as your ally during the patient encounter
November- Thank you
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Patient Experience PATIENT EXPERIENCE:STANDARDS OF THE MONTH
March- personalizing the encounter- using small talk April- incorporating compassion into the visit May- using social history to get to know your patient
Did You Know? What is the “All Site” metric actually reporting in our Patient Experience surveys?
The “All site percentile” seen on the CGCAHPS scorecard provides a comparison against all practice locations for all health care organizations participating in the vendor’s benchmarking…
Patient Experience Cooper Standards of the Month
November- Duration December- Non-verbal Communication January- Acknowledge (Everyone in room)