September- Connect with the Patient October- Incorporate the EMR as your ally during the patient encounter November- Thank you…
March- personalizing the encounter- using small talk April- incorporating compassion into the visit May- using social history to get to know your patient…
The “All site percentile” seen on the CGCAHPS scorecard provides a comparison against all practice locations for all health care organizations participating in the vendor’s benchmarking database (Press Ganey). In total, there are about 30,000 sites nation-wide that the CGCAHPS …
November- Duration December- Non-verbal Communication January- Acknowledge (Everyone in room)…
Please see the dates for the quarterly patient experience workshops. For specific information on times and locations please inquire and sign up with Erin Connearney at connearney-erin@CooperHealth.edu 1/18/2018 – 1-3 pm 4/ 19/2018 7/19/2018 10/18/2018 – 7-9 am…
Please see this interesting article Beyond the Chief Complaint Our Patients’ Worries…
Please watch the attached PowerPoint video for an in-depth explanation of CGCAHPS presented by Dr. Trzeciak. Having trouble viewing this video? Try this link.…
Cooper will be presenting this poster about our accomplishments in Improving the Patient Experience through Provider Engagement Click this link for a larger copy…
June – Managing up others: Take a moment to speak well of those around you. Providers can manage up other providers, nurses, departments, etc. This helps to instill a high level of confidence in the organization while focusing on the …
Medical Practices Updates: It’s an exciting time to be in Ambulatory Operations at Cooper. We continue to intensify our focus to improve the experience of our patients. Our priorities in 2017 are holding our leaders and staff accountable for achieving …