Patient Experience Standards of the Month September-November
September- Connect with the Patient October- Incorporate the EMR as your ally during the patient encounter November- Thank you
Category
Patient Experience
Patient Experience PATIENT EXPERIENCE:STANDARDS OF THE MONTH
March- personalizing the encounter- using small talk April- incorporating compassion into the visit May- using social history to get to know your patient
Did You Know? What is the “All Site” metric actually reporting in our Patient Experience surveys?
The “All site percentile” seen on the CGCAHPS scorecard provides a comparison against all practice locations for all health care organizations participating in the vendor’s benchmarking…
Patient Experience Cooper Standards of the Month
November- Duration December- Non-verbal Communication January- Acknowledge (Everyone in room)
Patient Experience Patient Experience Workshops 2018
Please see the dates for the quarterly patient experience workshops. For specific information on times and locations please inquire and sign up with Erin Connearney at…
Patient Experience Beyond the Chief Complaint: Our Patients’ Worries
Please see this interesting article Beyond the Chief Complaint Our Patients' Worries
Patient Experience “CGCAHPS Provider Data Education” presented by Dr. Stephen Trzeciak
Please watch the attached PowerPoint video for an in-depth explanation of CGCAHPS presented by Dr. Trzeciak. https://youtu.be/7XMxpHZKcy4 Having trouble viewing this video? Try this link.
Patient Experience Studer: What’s Right In Healthcare 2017
Cooper will be presenting this poster about our accomplishments in Improving the Patient Experience through Provider Engagement Click this link for a larger copy
Patient Experience Standards of the Month
June - Managing up others: Take a moment to speak well of those around you. Providers can manage up other providers, nurses, departments, etc. This helps…
Patient Experience Medical Practices Update from Kim Bass, VP of Ambulatory Operations
Medical Practices Updates: It’s an exciting time to be in Ambulatory Operations at Cooper. We continue to intensify our focus to improve the experience of our…