Menu Close

Patient Experience – Tip of the Month

Awareness of our speech: It’s not just what you say, but how you say it.

  • Acknowledge how you speak (eg fast pace, frequency, soft voice, accent or drawl)
  • Speak slowly
  • Utilize the Teach-Back Method
  • Ask:
  • “What Questions do you have?”
  • “What can I explain better?”
  • Summarize key points to ensure you and the patient are on the same page

Leave a Reply

Your email address will not be published. Required fields are marked *