As you may have heard on the news, there has been a major cyberattack affecting national health care companies. On February 21, 2024, Change Healthcare, an Optum company that processes pharmacy claims nationwide, was hit by a cyberattack that has affected the ability for patients across the nation to fill prescriptions. Optum is owned by United Healthcare, the nation’s largest health insurance company, and is one of the largest clearinghouses for medical claims for both health care providers and health insurers.
The cyberattack did not affect Cooper’s IT systems. However, due to the attack on Change Healthcare, the ability for some pharmacies to fill prescriptions has been affected as well as Cooper’s ability to process medical claims and obtain authorizations (mainly for patients with United Healthcare). If your pharmacy has not received your electronically prescribed medication, please contact your physician’s office for assistance.
If your pharmacy is unable to fill your prescription because they cannot verify your insurance, consider using a national chain pharmacy such as CVS or Walgreens. Both have stated that they have not been directly affected by this cyberattack and are able to fill prescriptions during this outage.
My gabapentin 300 MG is not being refilled I am out right now I’m taking some others I had left over only have enough till Sunday lucky I can borow some from a neighbor who takes th same as myself if you can refill asap that would be great because I really need the same thing for my naltrexone 50 MG asap the rest I am ok for now
Hello, to have your prescription sent to another pharmacy, please contact your doctor’s office directly or place the request through your myCooper account. Thank you.
I have not had a problem thus far
My pharmacy has been effected by the attack. Please have my script sent to CVS on MacDade Blvd in Glenolden, PA.
Hello, to have your prescription sent to another pharmacy, please contact your doctor’s office directly or place the request through your myCooper account. Thank you.