The Epic 2017 Upgrade is coming November 12, 2017. Use the tips below and practice in the sandbox in preparation for the upgrade launch!
What does this mean?
- Look and feel changes – With the 2017 upgrade there are many look and feel changes in the system. New brighter colors, different graphics, and some buttons may have moved slightly to increase efficiencies.
- Application and role-specific changes – Each application and role have different changes. Please reference your respective tip sheets on the Epic Training site for additional details.
How can I prepare?
- Review tip sheets – Tip sheets can be found on the Epic Training site. Please review your respective tip sheets to prepare for the upgrade.
- Play in the sandbox – User logins and how to log into the sandbox can also be found on the Epic Training site. The project team strongly recommends practicing in the sandbox to prepare for the changes.
What if I run into an issue during the upgrade?
- Ask your Super User – There are more than 400 Super Users identified for this upgrade. These Super Users are your peers who will be available to answer questions during the upgrade. You can reference the Super User List on the Epic Training site.
- Call the Help Desk – If an issue arises that your Super User agrees is a true system issue, please call the Help Desk (100-7166). The Epic project team will be supporting extended business hours to resolve upgrade related issues.