As of July 9, 2018, Cooper’s IT Department has moved away from Remedy to a new service management system called ServiceNow. During transition to the new system, all open problem and change requests in Remedy have been moved to ServiceNow so IT can continue to track all open issues and requests. As a result, you may receive an email stating that a new request has been opened in your name. No action is needed from you other than confirming that the issue or request still requires attention. If you feel that the request can be closed, please let the Cooper Help Desk know by calling 856.968.7166.
IT is continually trying to enhance its systems to serve you better. Please stay tuned for new features from the new ticketing system, such as the Self Service Portal (SSP). The SSP will allow you to track the progress of all requests that are opened in your name or to see all requests from your area of responsibility if you are a supervisor or above.