Working with patients is rewarding but at times it can also be challenging, especially in chaotic, fast-paced environments like the Cooper ER. The Trauma-Informed Care team is seeking feedback from Emergency Department team members about what is needed to improve patient care delivery in our ER. How do we better support and prepare staff for challenging patient interactions? Do you know of ways to increase positive engagement between staff and patients? What isn’t working well and what do you see as the hardest challenge when interacting with patients? Everyone’s opinion is invaluable and no recommendation is too small. Stop by, grab some delicious food, and tell us what is on your mind. We want to hear from you.
