To prevent misdials to 911 and avoid associated fines, the outside line ‘prefix’ for external calls is changing from ‘9’ to ‘8’. Once implemented, team members must press ‘8’ to reach an outside line. This change, slated to begin August 9, 2025, affects all patients and team members at all Cooper locations using desk or wall phones, remote users, and those using Jabber on a Cooper-provided or personal device.
Additionally, systems such as RightFax, UCCE, fax machines, and other servers that currently use the prefix ‘9’ for outbound calls will also be affected. Please ensure all affected devices and systems transition accordingly. Thank you for your cooperation in making this change seamless.