Cooper is updating our website to share with potential patients the many positive comments from CG-CAHPS surveys our providers receive from existing patients. This will be accompanied by Press Ganey star ratings.
On May 11, 2023, all physicians and providers who treat patients in an ambulatory setting will see their star ratings and positive reviews displayed on their web profiles at cooperhealth.org.
Star ratings are a user-friendly way to give patients and caregivers more context to better understand physician and provider performance. Using CG-CAHPS results, we will eliminate selection bias and skewed reviews that appear on commercial rating websites such as Google and WebMD. Additionally, visitors to our website can be assured the reviews they see have been left by verified patients.
We are using the “Rate the Provider” question in the CG-CAHPS Patient Experience Survey to calculate the star rating for each physician and provider. Patients may select any response from 0 to 10 for this question. The star rating is the average of all responses to this question transformed to a 0 to 5 scale, with 5 being the best score.
The positive patient comments that will be published in the bio section have been reviewed to remove or redact any protected health information and inappropriate content. Star ratings and comments will be updated quarterly to display the rating results and reviews for the last four quarters. Physicians and providers with fewer than 30 surveys in that 12-month period are excluded in this process. This new process has been reviewed in detail and unanimously approved by the chiefs, chairs, and institute and center medical directors.
We hope that you are as excited as we are in this effort to improve the patient experience. We are very proud of the work our providers do every day. This is another way to be transparent, highlight our physicians and providers, and make it easy for patients to choose Cooper!
If you have any questions, please email Joshua Bosire.