We are excited to announce a new feature that allows you to submit incidents directly within your Epic session! This system will go live on Wednesday, September 18, 2024.
To make incident reporting easier, a new “Service Desk” button will be added within the Epic session. This new integration offers several benefits:
- Easy access to create an incident for something broken.
- Captures additional troubleshooting data that can be relevant to the Cooper IT applications teams working to support you.
- Captures a screenshot of the Epic window as it existed at the moment you click the “Service Desk” button.
This button is for use for non-urgent issues where something is not working, but you can continue to work around it. Urgent issues should still be called in to the Service Desk at 856.968.7166.
Requests for changes or updates to the system can be called in to the Service Desk or submitted via the Service Portal at https://cuhprod.service-now.com/sp.
Please click here for full details on how to submit an incident directly from your Epic session.