Please see attached the most updated Overview and Frequently Asked Questions for CGCAHPS
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Patient Experience Standards of the Month September-November
September- Connect with the Patient October- Incorporate the EMR as your ally during the patient encounter November- Thank you
Patient Experience PATIENT EXPERIENCE:STANDARDS OF THE MONTH
March- personalizing the encounter- using small talk April- incorporating compassion into the visit May- using social history to get to know your patient
Did You Know? What is the “All Site” metric actually reporting in our Patient Experience surveys?
The “All site percentile” seen on the CGCAHPS scorecard provides a comparison against all practice locations for all health care organizations participating in the vendor’s benchmarking…