The Philadelphia Business Journal recently published an article about Cooper’s Patient Liaisons, a position created several months ago to enhance patient satisfaction and promote the Planetree philosophy of patient-family centered care. Each liaison, seven in total, is assigned to different hospital floors and serves as the concierge for typically two units. On a normal day, they could see more than 70 patients. Their initial responsibility is to introduce patients to the unit and accommodate any needs of the patients or the patients families.
“I describe this job as a privilege,” said Maria Perez, a liaison for Cooper’s obstetrical and neonatal intensive care units. “It’s a privilege because I get to come to work every day and help people and get paid for it.”