The Hawks’ Story: Cancer Diagnosis Leads to Impeccable Customer Service Experience

“They treated us as if we were the only people at Cooper University Hospital,” says Barbara Hawk.

Archibald Hawk is a United States Veteran. However, when prostate cancer struck, this Marine Corps veteran with the tough exterior was stopped in his tracks, unsure of what direction to take. After researching for three years, Mr. Hawk and his wife, Barbara, who is a former operating room nurse, decided to wage a war on cancer and chose to have minimally invasive robotic prostate surgery at Cooper.

The surgery went as planned, however the customer service experience left the greatest impression on the Hawks. In a letter written to the Chief Executive Officer at Cooper following their stay at Cooper, Mrs. Hawk commented, “The pre, intra and post-operative journey was seamless. At every level, the Cooper Team provided compassion to comfort and care for both of us.”

Mrs. Hawk states, “A cancer diagnosis impacts individuals and families each day throughout the world. Cooper took us both into their care.”

Today, Mr. Hawk is cancer free. The couple wanted to share their experience with others who may be preparing for surgery at Cooper University Hospital.

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