The Epic downtime and subsequent migration activities are complete. Access has been restored and verified. If you have any issues, please contact the Service Desk at 856.968.7166.
Training documentation is available for your review prior to the Upgrade on the Portal site here.
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Epic Production Scheduled Lockdown
Date: Begins Monday, May 27, 2019, through the upgrade on Sunday, June 2, 2019
Description: In order to minimize the Epic Production downtime on 6/2/19, the environment will be put into a transparent lockdown and upgrade beginning on 5/27/19. While this does not impact most workflows, there are a few elements of the environment that cannot be changed during this time, including:
- Creating or editing SmartTools such as SmartLinks, SmartPhrases, QuickActions, and Macros.
- Creating or editing filters in places such as Chart Review or worklists.
- Moving activities to a sidebar or floating window, such as the Notes activity.
- Creating or editing advanced settings in reconciliation or routed charges reports.
- Personalizing Dashboards.
- Adding users to In Basket pools.
The ability to use existing SmartTools, filters, and other functions will not be impacted – only updating and creating new.
Epic Production Scheduled Downtime
Date: Sunday, June 2, 2019
Planned Duration: 3 a.m. to 5 a.m. (two hours)
Description: The Epic Production system will be brought down starting at 3 a.m. for up to two hours to perform the Epic November 2018 version upgrade and necessary content migration. Epic Hyperspace sessions will be disconnected at the start of the downtime, and any information not saved by that time may be lost. Due to the anticipated length of this downtime, Epic Read-Only will be enabled. Instructions can be found here.
At the conclusion of this downtime, all locked-down activities will be released.
Impact: All Epic users on the system at the time will be impacted by the downtime and exited from Epic. In addition, interface traffic will be delayed during the downtime, but will queue and should transmit at the conclusion. It may take up to 15 minutes after the downtime is complete for the backlog of queued interface traffic to clear.
Other Affected Systems: Upstream and downstream interfaced systems will experience delays in traffic during and immediately after the downtime.
Please contact the Cooper Service Desk at 856.968.7166 with any questions.