Cooper University Health Care Researchers Find Income Disparities May Lead to Non-Response Bias on Patient Experience Surveys for Health Care Systems
In a new study published in the Journal of General Internal Medicine, researchers at Cooper University Health Care and Cooper Medical School of Rowan University found that national patient experience (satisfaction) surveys might not capture the experiences of patients in lower socio-economic populations.
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are national, standardized, and publicly reported surveys that collect patients’ assessment of their care experiences. Read more.